Yelena Yershova

An MBA-qualified Senior IT, Digital & Business Leader with a successful background in B2B, consulting, sports, leisure, e-commerce, commercial & corporate sectors. Commercially-aware, with a broad range of IT experience. Collaborative to successful business leadership, engaging with business stakeholders and 3rd parties at up to CxO level, delivering ‘fit for purpose’ digital solutions and business process change. Highly-accomplished in the translation of business requirements into tangible IT deliverables. Experienced in running critical e-commerce operations for a portfolio of high-profile clients. PRINCE2 & ITIL aware, with strong experience of applying best practice frameworks & tools. Strong experience of managing the development and delivery of business-critical systems, 24/7 e-commerce solutions, complex data migration, reporting tools and digital strategy definition. Key Skills, Attributes & Capabilities: P&L Business Leadership and Management Budgetary Management & Control (OPEX & CAPEX) ITIL Best Practice Methods and Frameworks Disaster Recovery (DR) and Business Continuity Problem Solving & Trouble-Shooting Skills Delivery of Lean Business Operations CRM Customer Relationship Management E-Commerce and Website Portals Team Leadership & Team Motivation Business Planning & Strategy Definition Service Delivery Management & Support Project Lifecycle Management & Delivery Security Policies, Processes and Protocols Business Process Development & Delivery Business Process Auditing and Consulting Provision of a 24/7 NO FAIL Environment Stakeholder Engagement & Management 3rd Party, Vendor & Supplier Management