Yogesh Balani

14 years of deep domain expertise in Banking and capital market, Operation Manager customer support services and personal lending operations, Estates management operations, experience in process automation, investigation expert, process excellence. Innovation, Strategic Planning & Leadership: Proficient in developing strategic plans, setting goals, and leading teams to achieve organizational objectives. Capable of analyzing market trends and making informed decisions to drive growth and profitability. Banking Operations and Financial Management: Knowledgeable in banking operations, including account management, transaction processing, risk assessment, and financial analysis. Skilled in ensuring compliance with regulatory requirements and optimizing financial performance. Corporate and Consumer Credit and Debit Card Services: Expertise in managing and overseeing corporate and consumer credit and debit card services, including credit assessment, card issuance, transaction processing, fraud detection, and customer support. Consumer Finance Services: Proficient in providing consumer finance services, such as personal loans, installment plans, and credit facilities. Skilled in evaluating creditworthiness, conducting risk assessments, and ensuring timely repayments. Estate Management and Australian Death Notification Services: Knowledgeable in estate management, including handling Australian Death Notification Services, settlement services, and managing legal and financial matters related to estates. Payment and Settlement Services: Experience in managing payment and settlement services, ensuring secure and efficient transaction processing, and maintaining compliance with regulatory requirements. Customer Journey Experience: Understanding the customer journey and implementing strategies to enhance the overall customer experience. Skilled in identifying pain points, implementing improvements, and fostering customer satisfaction and loyalty. Business Analysis: Proficient in analyzing business processes, identifying areas for improvement, and proposing innovative solutions. Skilled in conducting feasibility studies, requirements gathering, and process mapping to drive operational efficiency. Training Development: Experienced in designing and developing training programs to enhance employee skills and knowledge. Capable of identifying training needs, creating training materials, and conducting training sessions to improve performance and productivity.