Yolanda Moreno

Skilled business analyst with 10 years of experience working with key project stakeholders and business communities to comprehend the overall business vision for each project. Skilled in clarifying, eliciting, analysing and documenting quality business requirements for new system implementations and major enhancement. Extensive experience in applying process improvement and reengineering methodologies to conduct process modernization projects. Proficient in supporting activity and data modelling, and development of modern business methods. Demonstrated ability to manage multi-functional teams to solve problems and address challenges. Excellent knowledge of business process automation and workflow concepts and instruments. Performed business solutions for clients such as Department of Agriculture and Fisheries (DAF), Department of Environment and Resource Management (DERM), Commonwealth Bank, Queensland Health and ROCHE Mexico. Highly reliable as is demonstrated in the list of achievements of my resume. Core qualifications - Business case development - Scope definition - Requirements elicitation and analysis - Business process modelling (Re-engineering) - Modelling tools such as BPMN, UML, Test Cases and Use Case Diagrams - Prototype and mock-ups - UAT & Testing - Stakeholder Management - Gap Analysis - Risk analysis - Cost-Benefit - Strong problem-solving and analytical abilities - User Acceptance Testing (UAT) - Experience working in ITIL v3, AGILE, PRINCE 2 and Six Sigma methodologies - Advance proficiency using Microsoft Suite. (Perfectly adaptable to the use of new Software)