Customer Care Operations Supervisor@ Duke Energy Corporation
Concord, North Carolina, United States
Yolonda D. Ford, MBA
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University of Phoenix
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FlashIntel GPTYolonda D. Ford, MBA is a hardworking college instructor with 22.9 years of experience. She specializes in customer service, sales, team building, and Microsoft Office. Based in the United States, Yolonda is dedicated to helping students achieve their career goals and implementing educational tools to enhance their career. She has previous experience as a grant writer and has worked for non-profit agencies, elementary education, middle and upper level management, and customer service. Yolonda is eager to contribute to the team's success and contribute to its development.
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About
A hard working college instructor with knowledge in getting students back to work. Caring and able to help shape their career/ personal goals. Disciplined and exceptional interpersonal skills. Make use of classroom instruction by implementing educational tools to teach students and by making the subject more interesting. I am eager to be part of the team’s success and contribute to its development. Previous experience as a grant writer, working for non-profit agencies, elementary education, middle and upper level management, and customer service. Specialties: Non-profits, education, customer service, Microsoft Office Publisher, Word, Excel, & PowerPoint. Working knowledge of HTML, Microsoft Office Access & Project, and brand identity.
...See MoreWork Experience
Customer Care Operations Supervisor
Utilities
Yolonda D. Ford, MBA's Professional Milestones
- Employability Lab Instructor (2011-07-01~2017-09-01): Developed and implemented effective employee training programs improving employee skills and knowledge.
- Customer Care Operations Supervisor (2013-06-01~): Streamlined operational processes, improving efficiency and delivering exceptional quality of customer care to meet customer satisfaction targets.
Education
Business Administration
2004-2006Skill
Customer Service
Sales
Team Building
Microsoft Office
Customer Satisfaction
Coaching
Microsoft Excel
Training
Event Planning
Public Speaking
Time Management
Interviews
Team Leadership
Access
Powerpoint
Outlook
Budgeting
Microsoft Word
Call Centers
Non Profits
Excel
Word
Customer Relations
Problem Solving
Inventory Management
Event Management
Call Center
Research
Account Management
Hiring
Teamwork
Budgets
Leadership Development
Nonprofits
Certification
Colleagues
Jean Yagoda
Product Owner - MS Dynamics 365
Robb Dussault
solutions development leader | agile product owner - blending technical and commercial excellence to ideate develop and drive adoption of digitally-enabled programs products and services
Nick Frushour
Scrum Master | Certified Scrum Product Owner | Software Engineer
Justin Tyler Freeman
Product Owner
Brandi Myers
independent business owner at kucko-myers group
Other Named Yolonda D. Ford, MBA
Frequently asked questions
We found 7 Yolonda D. Ford, MBA's email addresses
We found 5 Yolonda D. Ford, MBA's phone numbers
Yolonda D. Ford, MBA works for Duke Energy Corporation
Yolonda D. Ford, MBA's role in Duke Energy Corporation is Customer Care Operations Supervisor
Yolonda D. Ford, MBA works in the industry of Utilities
Yolonda D. Ford, MBA's colleagues are Jean Yagoda,Robb Dussault,Nick Frushour
Yolonda D. Ford, MBA's latest job experience is Customer Care Operations Supervisor at Duke Energy Corporation
Yolonda D. Ford, MBA's latest education in University of Phoenix
