Senior Manager Associate | Customer Engagement@ Al-Futtaim
Dubai, United Arab Emirates
Youness Derouiche
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FlashIntel GPTYouness Derouiche is a highly skilled marketing professional with over 10 years of experience. He has a strong focus on details and perfection, delivering successful solutions to corporations. Youness has developed analytical, reporting, and presentation skills, identifying root cause analysis, and winning recommendations. He is known for his strategic, creative, and solution-driven approach, with expertise in loyalty and retention programs, contact centers, and customer relation programs. Youness has experience in consultancy, sales, customer experience, and teamwork, demonstrating excellent leadership and management skills. He has a track record of exceeding customer satisfaction and overseeing contact center operations.
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* Highly skilled marketing professional of over 10 years’ experience, from the initial analysis to the strategy deployment and implementation, with a specific focus on details and perfection I am able to deliver successful solutions to the corporation. * Developed analytical, reporting and presentation skills in identifying root cause analysis and winning recommendation; * Strategic, creative and solution driven, I have delivered on Loyalty and retention programs, contact centers and customer relation programs. * Experience in consultancy, sales, customer experience. * Team player demonstrating excellent leadership and management skills with a drive to outperform and a passion for delivering excellence. * Overseeing the contact center, customer complaints, sales, customer loyalty campaigns and customer survey satisfaction.
...See MoreWork Experience
Senior Manager Associate | Customer Engagement
Retail
Youness Derouiche's Professional Milestones
- Senior Manager Associate | Customer Engagement (2016-03-01~): Implemented strategies to increase customer engagement and drive revenue growth.
- Customer Experience | Digital Experience (2022-01-01~): Developed an integrated and personalized solutions, optimizing customer satisfaction and satisfaction targets.
Education
Skill
Product Marketing
Direct Marketing
Solution Selling
Customer Experience
Marketing Management
Online Marketing
Brand Development
Sales
Market Planning
Customer Retention
Mobile Marketing
Business Development
Market Research
Telecommunications
Competitive Analysis
Digital Marketing
Advertising
Integrated Marketing
Strategy
Business Planning
Online Advertising
Marketing
Segmentation
Social Media Marketing
Market Analysis
Sem
Email Marketing
Business Strategy
Management
Project Management
Public Relations
Marketing Communications
Marketing Strategy
Brand Management
Marketing Research
Certification
Colleagues
Aakanksha Dhingra Saluja
Technical Product Owner
Waleed Saqib
Founder Owner
Manju Gopi, MBA HR, Assoc. CIPD
hris product owner core & payroll
Ajay Pandya
owner al futtaim electronics
Kiran Balan
technical product owner at al-futtaim | clinical systems manager | agile | itil v4
Other Named Youness Derouiche
Frequently asked questions
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Youness Derouiche's social media include: Linkedin,
Youness Derouiche works for Al-Futtaim
Youness Derouiche's role in Al-Futtaim is Senior Manager Associate | Customer Engagement
Youness Derouiche works in the industry of Retail
Youness Derouiche's colleagues are Aakanksha Dhingra Saluja,Waleed Saqib,Manju Gopi, MBA HR, Assoc. CIPD
Youness Derouiche's latest job experience is Senior Manager Associate | Customer Engagement at Al-Futtaim
Youness Derouiche's latest education in HEC Montréal
