technical account manager | solutions architect | pre-sales solutions engineer | certified aws solutions architect | pre-sales solutions consultant | customer success architect | technical customer success@ Fortanix
San Francisco, California, United States
YuZhao Zhang
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Beijing University of Technology
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTYuZhao Zhang is a highly experienced Technical Account Manager with 20 years of expertise in Cybersecurity, MultiCloud, and SaaS within startups. He has a strong track record of driving long-term customer success and demonstrating solutions to Fortune 500 customers globally. YuZhao specializes in customer success plans, account management, escalation management, solution design, relationship management, and executive business review. He has achieved total revenue of 10M for expansion and extension rates of 50% within 18 months and has successfully managed customers at churn risk. YuZhao also conducts executive business reviews and Quarterly business reviews with customers including C-Levels.
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A Technical Account Manager with 20 years of experience in Cybersecurity, MultiCloud, and SaaS within startups. A trusted advisor works strategically with Fortune 500 customers globally to drive long-term customer success and demonstrates the value of solutions to customers. Core competencies include customer success plans, account management, escalation management, solution design, relationship management, executive business review, risk identification, and mitigation. Technical skills are Cybersecurity, MultiClound, SaaS, AWS, GCP, Azure, Vault, Terraform, DevOps, CI/CD, Consul, Serverless, Microservices, APIs, SQL, and Integration. Career Highlights • Achieved total revenue of $10M for expansion and extension rate of 50% within 18 months by leading customers through strategic and architectural facets, and driving Value-Based Outcomes. • Proactively managed customers at churn risk by strategizing solutions and managing expectations which lead to expansion. • Conduct Executive Business Reviews and Quarterly Business Reviews with customers including C-Levels using great presentation and communication skills. Contact: [email protected] 4158026996
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technical account manager | solutions architect | pre-sales solutions engineer | certified aws solutions architect | pre-sales solutions consultant | customer success architect | technical customer success
Computer and Network Security
YuZhao Zhang's Professional Milestones
- Technical Account Manager (2020-01-01~2021-01-01): Successfully managed key clients, optimizing processes and driving revenue growth for the team.
- Service Delivery Manager | Technical Account Manager (2018-01-01~2020-01-01): Maximizing customer satisfaction through effective service delivery strategies and collaborative problem-solving.
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YuZhao Zhang works for Fortanix
YuZhao Zhang's role in Fortanix is technical account manager | solutions architect | pre-sales solutions engineer | certified aws solutions architect | pre-sales solutions consultant | customer success architect | technical customer success
YuZhao Zhang works in the industry of Computer and Network Security
YuZhao Zhang's colleagues are Joe Hold,Faiyaz Shahpurwala,Linda Chen
YuZhao Zhang's latest job experience is technical account manager | solutions architect | pre-sales solutions engineer | certified aws solutions architect | pre-sales solutions consultant | customer success architect | technical customer success at Fortanix
YuZhao Zhang's latest education in Beijing University of Technology
