Yuan Gao
Business Consultant@ IBM
Auckland, Auckland, New Zealand
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Yuan Gao is a highly experienced professional with 13.2 years of work experience in service design, market research, customer service, and design consulting. Based in Auckland, New Zealand, Yuan has expertise in cognitive, mobile, e-commerce, and omni-channel service delivery. With a strong background in business strategy and process analysis, Yuan has a great understanding of user behavior and cultural understanding. Yuan has worked in various sectors including healthcare, banking, retail, automotive, and retail. Yuan's skills also include design thinking, user experience, UX design, human computer interaction, and interactive design.
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Skills & Insights
Colleagues

Emails and Phone Numbers

@in.ibm.com
@us.ibm.com
@in.ibm.com
@ibm.com
@ibm.com
@ca.ibm.com
@de.ibm.com
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About

- Service Design & UX Design Consulting - Experience in cognitive, mobile, e-commerce and omni channel service delivery - Experience in public and business sectors (healthcare, banking, retail, automotive) - Business strategy and process analysis - Great insights in user behaviour and cultural understanding - Design Thinking, customer experience and UX design - Human Computer Interaction and Interactive design - Visualisation

Work Experience

International Business Machines Corp., Armonk, New York, NY, 10504, US

IT Services and IT Consulting

313750
Phone
+1 8004264968
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Yuan Gao's Professional Milestones

  • Business Consultant (2016-01-01~): Developed and implemented strategic recommendations to drive business growth and improve organizational performance.
  • Service Design Researcher (2014-10-01~2015-12-01): Developed innovative solutions to streamline service design processes and increase operational efficiency.
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Education

英国兰卡斯特大学
英国兰卡斯特大学

Design Mangemaent

2013-2014
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