Incident Project Manager@ Wunderman Thompson
Czechia
Yulya Yagotintseva
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Česká zemědělská univerzita v Praze
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FlashIntel GPTYulya Yagotintseva is a skilled professional with 6.4 years of experience in various roles. She is fluent in Russian and English and has excellent computer literacy skills. Based in the Czech Republic, Yulya has expertise in detailed documentation of technical software problems, handling calls with requests, complaints, and official proceedings. She is also adept at directing and resolving complaints and providing assistance. Yulya has worked as an Incident Project Manager at Wunderman Thompson and as a Senior Customer Service Specialist at Conduent.
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About
Detailed documentation of technical software problems to logging system for internal distribution Handling calls with requests, complains and official proceedings Direct with resolution options and guided instructions Redirect the client to the appropriate division Registration of incoming and outgoing calls Providing information and assistance Ability to deal with negative calls
Work Experience
Incident Project Manager
Advertising Services
Yulya Yagotintseva's Professional Milestones
- Senior Customer Service Specialist (2017-06-01~2019-06-01): Implementing effective customer satisfaction strategies, resulting in increased customer satisfaction and loyalty.
- Incident Project Manager (2019-09-01~2020-12-01): Successfully completed multiple incidents within tight deadlines, improving customer satisfaction and ensuring client satisfaction.
Education
Engineering And It Management
2020Skill
Native Russian
Fluent English
Computer Literacy
Certification
Colleagues
Shawn Woodward
Associate Director | Client Finance | Small Business Owner
Andre Petrini
Founder | Chief Executive Officer
Mariana Revesz
Head Of Product Personalisation And Decisioning | Connected Customer Experiences | Omnichannel CRM | Data Science Solutions | Scrum Certified Product Owner
Revathi Medikonda
Senior Operations Analyst | Scrum Master | Product Owner
Chadi Yassine
Visual Artist | Creative Director | Founder
Other Named Yulya Yagotintseva
Frequently asked questions
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We found 1 Yulya Yagotintseva's phone numbers
Yulya Yagotintseva's social media include: Linkedin,
Yulya Yagotintseva works for Wunderman Thompson
Yulya Yagotintseva's role in Wunderman Thompson is Incident Project Manager
Yulya Yagotintseva works in the industry of Advertising Services
Yulya Yagotintseva's colleagues are Shawn Woodward,Andre Petrini,Mariana Revesz
Yulya Yagotintseva's latest job experience is Incident Project Manager at Wunderman Thompson
Yulya Yagotintseva's latest education in Česká zemědělská univerzita v Praze
