Chief Executive Officer@ International Contact Center Certification Institute
Moscow, Moscow City, Russia
Yury Melnikov
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National Research Nuclear University MEPhI (Moscow Engineering Physics Institute)
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FlashIntel GPTYury Melnikov is an experienced executive director with 22.2 years of work experience in contact centers, workforce management, and customer experience. Based in Russia, he currently serves as the Executive Director at Apex Berg Contact Center Consulting. With a strong background in outsourcing and business process management, Yury has successfully led teams and implemented process improvements. He has also held leadership positions at Taxcom and has a proven track record in service operations and agile methodologies.
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About
Executive director in Apex Berg Contact Center Consulting
Work Experience
CEO
Chief Executive Officer
Business Consulting and Services
Yury Melnikov's Professional Milestones
- Head Of Service Support & Delivery Department (2001-08-01~2012-08-01): Implemented a streamlined service support system, resulting in increased customer satisfaction and improved operational efficiency.
- Chief Executive Officer (2011-01-01~): Transformed company operations, driving profitability and surpassing sales targets.
Education
Skill
Contact Centers
Workforce Management
Customer Experience
Call Centers
Outsourcing
Call Center
Business Process
Process Management
Customer Satisfaction
Sql
Process Improvement
Team Leadership
Business Analysis
Service Operations
Analysis
Agile Methodologies
Certification
Other Named Yury Melnikov
Frequently asked questions
We found 3 Yury Melnikov's email addresses
Yury Melnikov works for International Contact Center Certification Institute
Yury Melnikov's role in International Contact Center Certification Institute is Chief Executive Officer
Yury Melnikov works in the industry of Business Consulting and Services
Yury Melnikov's latest job experience is Chief Executive Officer at International Contact Center Certification Institute
Yury Melnikov's latest education in National Research Nuclear University MEPhI (Moscow Engineering Physics Institute)
