Yuvraj Rathod

Name: Yuvraj Rathod Phone: +919741213262 Email: [email protected] Professional Summary: • An ambitious multitalented IT professional and a certified ITIL4 with an overall experience of 8+ years in Project Management using Agile methodologies, Customer Relationships, Service Delivery, Service improvements, Customer satisfaction and User experience. • Extensive knowledge in technical service planning, controlling, identifying risks/issues, defining milestones, and ensuring Service/Project delivery within the set deadlines in adherence to prescribed quality standards. Strong understanding of business strategy with the proven ability to generate promising leads and transform them into long term client relationships. Being able to operate in a world of fast-moving organization & acting as the primary face of the Organization. • Good at communication & Capable of handling internal and external escalations. Technical Skills acquired on Troubleshooting Windows 10 and 7, Windows Server 2012, Active Directory users and computers, Microsoft Office 365 apps, DRA, Server Manager, Identity Access Manager