Zaid Hussain

I have over seven years of working experience with Teradata focusing on EDW (Enterprise Database Warehousing) support, Project Delivery, IT Service Management and Applications Support. • Project Lead at Mobily Etisalat - I am leading 12 people and services include Database administration, ETL Support, Hadoop administration and IT Service Management. I ensure Service Level Agreements are met, prepare and review project’s performance reports for discussion with the senior management and constantly work on Service improvement initiatives. • Data Analyst at Nokia and Volvo – worked as Data Analyst Leading Operations Team of more than 8 people, ETL Incident Resolution, Release Management and Collaboration with multiple teams for ongoing development as well as Documenting of Operational manuals. • Subject Matter Expert at Unilever – worked as a ETL Application’s Support Consultant, having complete understanding of data flow from Source to Semantic Layer, was responsible for Identifying and fixing of Semantic Data issues, Data Reconciliations, Data loading and Release Management. • Exposure gained from Onsite engagements, mega accounts like Nokia (Finland), Sasol (Johannesburg), Unilever (UK), Volvo (Sweden), Mobily (Saudi) and small accounts (Telenor (Pak), CMPak (Zong), IF and Gjensidige) has provided an outstanding platform to learn IT Service Management and Professional Services Consultancy skills at various levels of Services. Tools and Technologies: JIRA SNOW Visual Studio Team Services Kanban Power Bi SDA (Service Delivery Analytics CMP (Common Minimum Process) Agile and DevOps SQL Server Analytical Services SQL Server Reporting Services Teradata Viewpoint Control – M Informatica DataStage GIT Etracker Control – M Citrix BAR – Netvault SVN Tortoise Repository SQLA and Teradata Administrator GCFR (Global Control Framework) SLJM (Simple Load Job Monitor)