workforce lead at bytedance@ ByteDance
Rawang, Selangor, Malaysia
Zaidi Zainudin
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Kolej Universiti Teknologi Antarabangsa Twintech
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Tell me more about Zaidi Zainudin?
FlashIntel GPTZaidi Zainudin is an experienced Operations Analytics Manager with 15.2 years of work experience in the outsourcing industry. He is skilled in Microsoft Excel, Data Analysis, Customer Satisfaction, Contact Centers, and Management. Zaidi has worked at VADS Berhad in Malaysia in various roles, including Workforce Management and Operations Analytics Manager, Assistant Manager Workforce Management, and Specialist Real Time Floor Management. He also has experience as a Team Leader and Team Leader in Tm Contact Center Billing. Zaidi holds an Associate's Degree in Mechanical Engineering from Kolej Universiti Teknologi Antarabangsa Twintech.
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About
Experienced Operations Analytics Manager with a demonstrated history of working in the outsourcing industry. Skilled in Microsoft Excel, Data Analysis, Customer Satisfaction, Contact Centers, and Management. Strong business development professional with a Associate’s Degree focused in Mechanical Engineering from Kolej Universiti Teknologi Antarabangsa Twintech.
Work Experience
workforce lead at bytedance
Workflow Lead
Software Development
Zaidi Zainudin's Professional Milestones
- Csr Tmis Billing Department, Telekom Malaysia Bhd (2008-07-01~2010-02-01): Expanded billing efficiency and accuracy, ensuring seamless delivery for Telekom Malaysia BHU clients.
- Assistant Manager Workforce Management (2015-05-01~2016-08-01): Streamlined and optimized workforce management processes, resulting in improved efficiency and improved productivity.
Education
Mechanical Engineering,
Associates
2005-2008Skill
Workforce Management
Management
Team Management
Contact Centers
Business Process Outsourcing
Customer Satisfaction
Performance Management
Data Analysis
Microsoft Excel
Business Analysis
Team Leadership
Microsoft Office
Telecommunications
Data Analytics
Workflow Management
Analytical Skills
Reporting And Analysis
Report Writing
Business Process Improvement
Continuous Improvement
Report Production
Forecasting
Workforce Planning
Performance Metrics
Contact Center Operations
English
Customer Support
Time Management
Certification
Colleagues
Ruoxing Sun
Senior Software Development Engineer | Tech Lead | Tech Owner
Yizhou Qiang
Tech Owner at ByteDance
Grecia Richiez
Multi-Media Artist | Business Owner
Wenzhong Feng
tech owner of lark office intelligence & enterprise workflow engine
Leo Fang
data products | product leader | product owner | bytedancer
Other Named Zaidi Zainudin
Frequently asked questions
We found 4 Zaidi Zainudin's email addresses
Zaidi Zainudin's social media include: Linkedin,
Zaidi Zainudin works for ByteDance
Zaidi Zainudin's role in ByteDance is workforce lead at bytedance
Zaidi Zainudin works in the industry of Software Development
Zaidi Zainudin's colleagues are Ruoxing Sun,Yizhou Qiang,Grecia Richiez
Zaidi Zainudin's latest job experience is workforce lead at bytedance at ByteDance
Zaidi Zainudin's latest education in Kolej Universiti Teknologi Antarabangsa Twintech
