Zakari GHERMANI

Salesforce Marketing Cloud Consultant & Solution Architect Salesforce Marketing Cloud Lead Consultant at Capgemini Rennes:- Management of the Salesforce Marketing Cloud team (10 consultants)- Staffing- Talent acquisition- Skill improvement and certification programs- Working with Capgemini's Center of Excellence Delivery team Leader:- Management of the delivery team (~ 10 projects)- Onboarding of junior consultants and steering of their skill improvement- Responsible for the delivery quality and planning- Development quality assessment and code review Solution Architect:- Business Unit architecture design involving up to 90 BUs- Design of core models- Design and development of standard and custom flows (Sales/Service Cloud, Commerce Cloud, Talend, ElasticSearch, Hybris...)- Design and development of multi-BU data flows with data segregation or mutualisation- Design and development of custom processes (reports, purge process, bounce management, monitoring...) using APIs and scripting languages such as AMPScript and Server-Side JavaScript- Design and steering of international IP Warm Up strategies including Chinese domains- Platform implementation audit Project management:- Redaction of functional and technical specifications- Detailed project design workshops- Monitoring of project team imputation Innovation:- Administration of Capgemini's Partner Platform- Steering of Proof of Concepts and benchmarks End user help & training:- End user on site or remote training sessions- Support on campaign creation and monitoring- Creation of user guides Clients:- Sonova (Hearing Care Solutions, Switzerland)- Groupe SEB (Manufacturing/Retail, France)- L'Oréal (Top of the range retail products, United Kingdom & France)- Olympique Lyonnais (Professional football club, France)- Baume & Mercier (Luxury watchmaking, Switzerland)- Jaeger-LeCoultre (Luxury watchmaking, Switzerland)- INWI (Telecom, Morocco)- SNCF TER (Transport, France)Salesforce certifications:- Salesforce Certified Marketing Cloud Consultant- Salesforce Certified Marketing Cloud Developer- Salesforce Certified Marketing Cloud Administrator- Salesforce Certified Marketing Cloud Email SpecialistOther certifications:- Professional Scrum Developer 1- PEGA Certified System Architect