Zakir Hussain

I am a positive and customer focus driven individual who thrives in working in a pressurised environment. I have a proven track record in leading a customer service team in a FCA regulated environment ensuring individuals attain and continuously maintain competence, by following best practice and adhere to Call Centre processes to achieve their individual, team and business performance measures. I’m passionate about helping others to fulfil their full potential through coaching and development. I am also capable of working as part of a team or independently with analytical and enthusiastic ability to adapt to any working environment, with dealing with challenges on a daily basis, remaining calm and focused at all times. I have an excellent attention to facts and details and am conscientious in fulfilling all responsibilities to ensure delivery of excellent customer service.