Zarina M Abardo

I thrive off of making complicated situations simple and painless. For over 3 years, I've dedicated myself to supporting people and problem-solving in an individual and leadership role. Currently, I lead the Customer Success Team for MPB's US market. I'm proud to play a key role in building a stand-out team that regularly exceeds KPIs in the company. Here are a few ways I’ve pushed my team to the next level: * Created documentation and a policy & process database using my programming experience that provided quick references on what to do in different situations * Boosted issue resolution time by bridging the communication gap between departments and allowing space for brainstorming solutions * Reviewed and revised new hire training program to integrate individual learning styles; ensuring that agents are more than fully capable within a short period