Zenobia Cruz

I'm a well-accomplished professional with over 16 years of experience in management, customer service, communication, cash handling, and banking. Through my professional career, I have developed my skills to create relationships with customers and colleagues, Developed new employees with the Branch Manager to attract and retain sales at the bank resulting in over 100% goal attainment. Instituted filing system at new locations to ensure audit compliance resulting in branch audit score of a 100%. Trained new employees on self-developed techniques to gain new business clients ultimately increasing community brand awareness. Coached employees for career advancement resulting in seven employee promotions within months of being at the branch. I strive to meaningfully engage clients in order to clearly understand their situation and exceed their needs, as well as dedicate individual attention and express honest concern in order to gain their trust. As I am also a committed leader who thrives on pushing my personal limits, I am proficient of following through in a fast-paced environment and ensuring that no employee is left behind. Therefore, I have become extremely comfortable offering my knowledge and skills to any field that could benefit from them.