Zi Rahman

Analytical, Solution Focused, and Proactive Project Manager with proven track record of more than 15 years in Senior ICT leadership roles, successful in large International Companies, working on ITIL standards, providing best practices and framework for IT projects and processes. Having experience across industries including Energy, Resource, Mining, Oil and Gas, banking, Software Delivery, Managed Service Provider (MSP), and Education. Key Skills • Project management • PMO support • Agile Scrum Master • Data Analytics • Collaborative and Customer Focused • Project Planning & Scheduling • Managing Project Documents • User Requirements Analysis • Budget management • Change Management • IT Service Management • Problem Management • Process Improvement • Workflow Planning • Procurement Management • Stakeholder Management • Performance Reporting (SLA / OLA / KPI) • Metrics Standardization • Problem-solving • Contract negotiation • IT Service Management • Infrastructure Development Management • Conflict resolution • Adaptability • Cost Reporting • Productivity Improvement • Risk & Issue Management • Facilitating Meetings • Training & Mentoring • ISO 27001 Governance • ICT Team Resource Planning and Management • Cyber Security