Zig Serafin
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Zig Serafin is a highly experienced professional with 7.1 years of work experience in enterprise software, cloud computing, business development, start-ups, and strategic partnerships. He is currently the CEO of Qualtrics, a leading insight platform, where he leads operations during rapid growth and international expansion. Zig has a strong background in developing products, scaling complex organizations, and building amazing teams. He has also held leadership positions at Microsoft, including co-founder and CEO of Qualtrics. Zig is excited to join Qualtrics and is excited to bring his industry luminary and expertise to the table.
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Qualtrics Adds Microsoft Executive as COO to Continue Exponential Growth and Global Expansion Ahead of IPO SALT LAKE CITY, Oct. 18, 2016 /PRNewswire/ -- Qualtrics, provider of the world's leading insight platform, today announced the appointment of veteran Microsoft executive Zig Serafin as the company's chief operating officer. Serafin will relocate from Washington to Utah, to lead operations during a time of rapid growth and international expansion for Qualtrics. "We are excited to bring an industry luminary of Zig's caliber on board as we continue growing aggressively," said Ryan Smith, co-founder and CEO of Qualtrics. "Qualtrics is scaling at an incredible rate and there's no better person to help us add a new level of operational efficiency than Zig. He brings a wealth of experience developing products, scaling complex organizations, and building amazing teams." "This has been a very long and selective search and Ryan and I feel we've found the perfect partner in Zig," said Jared Smith, co-founder and acting COO of Qualtrics. "Qualtrics is passing 1,200 employees, expanding product lines, and has started IPO planning. Zig is a phenomenal operator and will bring considerable experience leading cross-functional teams on a global scale. We couldn't be happier about having him join our team." Prior to joining Qualtrics, Serafin spent 17 years at Microsoft leading large teams and building multi-billion-dollar product lines. Most recently, Serafin was a corporate vice president with responsibility for Office 365 Skype for Business, which is used in 1.2 billion meetings per year in over 90 countries. Serafin also helped spearhead the development of Microsoft's artificial intelligence platform and personal assistant, Cortana, which today services more than 130 million monthly active users. Serafin previously served as general manager of Microsoft's Tellme Networks. "I'm thrilled to join one of the world's most promising SaaS companies at a very exciting time," Serafin said. "Few cloud companies make the leap to becoming a true enterprise platform, and Qualtrics has established itself as exactly that, growing at an extraordinary pace while remaining cash flow positive. I'm eager to bring my perspective and expertise to bear at Qualtrics and partner with Jared and Ryan." Qualtrics is experiencing dramatic growth and international expansion ahead of a planned IPO. In the past three years, the 14-year-old private company has opened U.S. offices in Dallas, Seattle, and Washington D.C., as well as international offices in Dublin, Ireland, London, U.K., and Sydney, Melbourne and Canberra, Australia. Last month, Qualtrics opened a new, 150,000-square-foot headquarters in Provo, Utah, which Forbes dubbed "tech's boldest new headquarters." Qualtrics also recently won a slew of high-profile accolades, including inclusion on the prestigious Forbes 2016 Cloud 100 list and CEO, Ryan Smith, was listed at #12 on Fortune's 2016 40 Under 40 list of "the most powerful, influential, and successful young people in business." About Qualtrics: Qualtrics is a rapidly growing software-as-a-service company and the leader in customer experience management. More than 8,500 enterprises worldwide, including two-thirds of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology. Our solutions make it fast and easy to capture customer, employee, and market insights in one place. These insights help our clients make informed, data-driven business decisions. Global enterprises, academic institutions, and government agencies use Qualtrics to collect, analyze, and act on voice of the customer, customer satisfaction, employee engagement, 360-degree reviews, brand, market, product concept, and employee feedback. To learn more, and for a free account, please visit https://www.qualtrics.com/. http://www.prnewswire.com/news-releases/qualtrics-adds-microsoft-executive-as-coo-to-continue-exponential-growth-and-global-expansion-ahead-of-ipo-300346370.html
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Quality
Chief Executive Officer
Chief Executive Officer
Chief Operating Officer
Software Development
Zig Serafin's Professional Milestones
- General Manager | President (~2016-10-01): Optimized operational efficiency through strategic planning and streamlined processes.
- President (2019-01-02~): Transformed the company's operations, resulting in increased profitability and shareholder value.
Skill
Enterprise Software
Cloud Computing
Business Development
Start Ups
Strategic Partnerships
Mobile Devices
Leadership
Product Management
Business Strategy
Executive Management
Go To Market Strategy
Product Development
E Commerce
Business Alliances
Entrepreneurship
Cross Functional Team Leadership
Strategic Planning
Mobile Applications
Change Management
Analytics
Corporate Development
Wireless
Big Data
Telephony
Speech Recognition
Voip
Mergers
International Management
Geospatial Data
Geospatial Intelligence
Enterprise Gis
Natural Language Understanding
Machine Learning
Social Networking
Video Conferencing
Sales Operations
International Development
Mobile Payments
Spatial Data Management
App Store
Enterprise Communications
Recommender Systems
Augmented Reality
Computer Vision
Entertainment Technology
Interactive Entertainment
Mobile Commerce
Turn Around Management
Telecommunication Services
Cable Broadband
Certification
Colleagues
Jon Carbone
Global Strategic Engagements | Chief Executive Officer
Jack Farr
Product Owner | Designer
Dave Lewan
Chief Revenue Officer | Chief Experience Officer | Chief Operating Officer
Quinn Underwood
Product Manager | Prev Chief Executive Officer
Lauren Helbig
Global Strategy Leader | Product Owner | Customer Experience | Employee Experience | Change Management | Former Practitioner | Quantitative
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Zig Serafin works for Qualtrics
Zig Serafin's role in Qualtrics is Quality
Zig Serafin works in the industry of Software Development
Zig Serafin's colleagues are Jon Carbone,Jack Farr,Dave Lewan
Zig Serafin's latest job experience is Quality at Qualtrics