Zoe Sutton

A highly driven Customer Service Manager with 16+ years experience achieving impressive results whilst flexibly and systematically responding to shifting business needs and priorities. Trusted to deliver, demonstrates a strong track record in implementing assessments and conducting functional requirements analysis for businesses of all sizes from 20 to 500 people. Strong in business development, uses open and influential communication to affectively build loyalty and long term relationships with customers resulting in consistently exceeding sales targets. A strong manager who leads by example especially through change management initiatives, empowers and develops a multicultural staff to deliver ambitious performance objectives, resulting in business profit. Adept at conflict resolution by quickly analysing situations and valuing all parties involved. Working towards Prince2 practitioner accreditation.