Zoya Malinova
Merchant Account Manager@ Kinguin
Blagoevgrad, Bulgaria
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Zoya Malinova is a highly experienced professional with 13.2 years of work experience. Based in Bulgaria, she has a strong background in building and maintaining relationships with merchants. Zoya is skilled in delivering solutions according to their needs and objectives, communicating clearly, and analyzing market trends. She has a proven track record of identifying growth opportunities within the market segment and collaborating with sales teams to achieve growth. Zoya has worked in various roles, including Merchant Account Manager, Business Management Consultant, Sales Support, Marketing and Event Management, and Account Assistant.
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- Build and maintain strong, trusted, long-lasting relationships with the merchants - Ensure the timely and successful delivery of solutions according to the merchants' needs and objectives - Communicate clearly and discuss the progress of monthly/quarterly initiatives/sales to your direct supervisor - Forecast and track key accounts and performance metrics - Identify the growths opportunities within market segment and collaborate with sales teams to ensure growth attainment - Search for and attract new merchants (keep them happy, keep them coming) - Organize daily sale events (Flash Sales, Today's Deals) - Assist with high severity requests or issue escalations as needed

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Work Experience

Poleczki 31a, Ursynów, Mazowieckie, 02-822, PL

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Zoya Malinova's Professional Milestones

  • Merchant Account Manager (2017-12-01~): Developed and implemented effective strategies to drive revenue growth and exceed client expectations.