Zsofia Botta

A highly motivated and results driven operation administrator with many years of invaluable experience working in the Business System department of a leading UK company, BMJ. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers. Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company. ACHIEVEMENTS Google Champion: Becoming a Google Champion, I initiated and developed an internal website for our staff members to use as a reference point for everything Google and improved customer experience. Business Transformation: Took part in the implementation of SalesForce within Customer Services. Created ‘how to use’ manuals and supported our training delivery process, training users for our new Salesforce CRM system. Administrative Experience: Heavily involved in a company wide phishing campaign project which I run on a quarterly basis after successful testing. Created a “go to knowledge base” in the form of a Google site, following our company revamp post Covid for users, to navigate within our new smart space. Project Management: Coordinated and assessed the starter and leavers process to improve its efficiency by creating revenue savings and setting up new processes and documentation. Supporting internal initiatives to help our teams be more efficient.