Zsoka Volgyi

A senior IT Service and Project Management professional with 15+ years experience in the ICT industry, working on both sides of the industry (supplier and customer alike) and in various fields of IT and Business Process Management: Service Desk Management, IT Services Management, Service Level Management, Account Management, Technology Management, Project & Program Management, PMO Management, IT Demand Management, Functional IT Management, Quality Management Systems, IT and Business Process Audits, BPR, Product Management and Organization Development areas. I have gained my professional experience at multinational companies like BAT Hungary, IT Services Hungary (T-Systems International) and at University of Pécs. Have proven experience and capability in the following areas on local, regional and global scale: - ICT Program, Project and Change management (Prince2 and PMI methodology) - IT Service Delivery management (ITILv3: Foundation/Service Strategy/ Service Operations/ Continual Service Improvement certifications) - PMO management - Business Engagement, Business Relationship, Stakeholder Management - Process Engineering and BPR - Managing Virtual teams and projects - New product/system/organization/process launch - Business Improvement approach - People leadership/coaching/development - IT outsourcing - Management systems and standards: ISO 9001/14001/20000 - Adult/higher education - Track&Field coach A practical and self-motivated person, dedicated to achieve goals and continuously raise the bar, ready to grab opportunities and adjust to given conditions. An independent and flexible thinker, always curious and always open for new approach, a life time learner, a team player who is dare to challenge the status quo for improvement. Passionate about family, sports, IT, people and gardening. Athletics fun.