ilham alfaresi
Information Technology Service Desk@ PT VADS Indonesia
Indonesia
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Ilham Alfaresi is an experienced IT Service Desk professional with 5.6 years of work experience. Based in Indonesia, he has a strong focus on ensuring customer satisfaction and delivering high-quality IT services. Ilham excels in collaborating with both individual and team members, ensuring their needs are met. He has successfully managed IT services desks and provided excellent customer service. With a background in IT, Ilham has worked at PT VADS Indonesia as an Information Technology Service Desk and Call Center Agent.
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Emails and Phone Numbers

@vads.co.id
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About

Saya bekerja sebagai seorang IT Service Desk di suatu perusahaan BPO di jakarta. Saya bertugas untuk melakukan troubleshoot dengan client yang bervariasi mulai dari level individu, team, bahkan sampai ke client. Bisa bekerja secara individu maupun team serta memprioritaskan 2 hal yaitu kepuasan client dan SLA. Selalu mencari hal-hal baru terkait proses troubleshooting maupun ilmu-ilmu yang bermanfaat di dunia IT karena mencari hal-hal baru dan terus melakukan percobaan adalah hal basic jika seseorang ingin ahli di bidang IT service desk maupun bidang IT lainnya.

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Work Experience

Nariba Office Tower, Jl. Mampang Prapatan No. 39, Mampang Parapatan. Jakarta Selatan, Jakarta Selatan, Daerah Khusus Ibukota Jakarta, 12790, ID

Outsourcing and Offshoring Consulting

3178

ilham alfaresi's Professional Milestones

  • Information Technology Service Desk (2019-08-01~): Provided exceptional troubleshooting support, resolving customer issues promptly and maintaining high quality customer satisfaction.
  • Call Center Agent (2018-03-01~2019-08-01): Provided exceptional customer service, ensuring customer satisfaction and loyalty.