ilham alfaresi
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Ilham Alfaresi is an experienced IT Service Desk professional with 5.6 years of work experience. Based in Indonesia, he has a strong focus on ensuring customer satisfaction and delivering high-quality IT services. Ilham excels in collaborating with both individual and team members, ensuring their needs are met. He has successfully managed IT services desks and provided excellent customer service. With a background in IT, Ilham has worked at PT VADS Indonesia as an Information Technology Service Desk and Call Center Agent.
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About
Saya bekerja sebagai seorang IT Service Desk di suatu perusahaan BPO di jakarta. Saya bertugas untuk melakukan troubleshoot dengan client yang bervariasi mulai dari level individu, team, bahkan sampai ke client. Bisa bekerja secara individu maupun team serta memprioritaskan 2 hal yaitu kepuasan client dan SLA. Selalu mencari hal-hal baru terkait proses troubleshooting maupun ilmu-ilmu yang bermanfaat di dunia IT karena mencari hal-hal baru dan terus melakukan percobaan adalah hal basic jika seseorang ingin ahli di bidang IT service desk maupun bidang IT lainnya.
...See MoreWork Experience
Information Technology Service Desk
Call Center Agent
Outsourcing and Offshoring Consulting
ilham alfaresi's Professional Milestones
- Information Technology Service Desk (2019-08-01~): Provided exceptional troubleshooting support, resolving customer issues promptly and maintaining high quality customer satisfaction.
- Call Center Agent (2018-03-01~2019-08-01): Provided exceptional customer service, ensuring customer satisfaction and loyalty.
Certification
Colleagues
B.J Cahhya Habibie
Chief Creative Officer
Henny Sri Lestari
Assistant Manager Partnership & Procurement
Clariza Dwi Larasati
Chief Operations Officer | Secretary
Deddy Hermansyah
Chief Sales Marketing Officer
Firdaus Nur Dwi Fahmi
Chief Information Technology And Digital Officer
Other Named ilham alfaresi
Frequently asked questions
We found 1 ilham alfaresi's email addresses
ilham alfaresi's social media include: Linkedin,
ilham alfaresi works for PT VADS Indonesia
ilham alfaresi's role in PT VADS Indonesia is Information Technology Service Desk
ilham alfaresi works in the industry of Outsourcing and Offshoring Consulting
ilham alfaresi's colleagues are B.J Cahhya Habibie,Henny Sri Lestari,Clariza Dwi Larasati
ilham alfaresi's latest job experience is Information Technology Service Desk at PT VADS Indonesia