kiamesha herrera
Northwood University
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Kiamesha Hernandez is an experienced and knowledgeable information technology professional with 20 years of experience. She is skilled in managing technical support operations and troubleshooting issues to identify root causes and prevent recurrence. Kiamesha has a strong background in providing computer support, systems troubleshooting, installations, and maintenance. She has extensive knowledge of various software packages and operating systems, as well as top customer-service and help desk skills. Kiamesha has worked at Fujitsu Network Communications and Sunoco LP, gaining valuable experience in technical support and remote service desk roles.
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About
Experienced and knowledgeable information technology professional with 20+ years’ experience seeks to contribute her training and acquired skills within a Tier-2 technical support and/or help desk role. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Key skills include: proficient at providing computer support, skilled in systems troubleshooting, installations, and maintenance, possess in-depth knowledge of numerous software packages and operating systems and top customer-service and help desk skills.
...See MoreWork Experience
Technical Support Specialist
Oil and Gas
kiamesha herrera's Professional Milestones
- Technical Support Specialist (2011-11-01~2018-08-01): Provided troubleshooting and resolution support to resolve technical issues promptly and efficiently.
- Technical Support Specialist: Provided exceptional technical assistance to clients, resolving issues promptly and ensuring exceptional customer experience.
Education
Associates,
Associate Of Arts,
Business Administration And Management,
General
567993600-631152000Certification
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kiamesha herrera's social media include: Linkedin,
kiamesha herrera works for Sunoco LP
kiamesha herrera's role in Sunoco LP is Technical Support Specialist
kiamesha herrera works in the industry of Oil and Gas
kiamesha herrera's colleagues are Scott Finneyfrock,Vinny Adsumilli,Mark Nerren
kiamesha herrera's latest job experience is Technical Support Specialist at Sunoco LP
kiamesha herrera's latest education in Northwood University