Senior IVR Analyst@ Charter Communications
New York, New York, United States
madonna zhgenti
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Keller Graduate School of Management of DeVry University
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FlashIntel GPTMadonna Zhgenti is a highly experienced Sr. IVR Analyst with 11.6 years of work experience in the telecommunications industry. She has a strong skill set in broadband, call center, telephony, VoIP, and wireless. Madonna has worked at Charter Communications in various roles, including Manager Operations Support and System Operations Analyst. She has also held positions at Cablevision and Xerox. Madonna is known for her expertise in customer experience, team leadership, and technical support. She is based in the United States.
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About
Sr. IVR Analyst at Charter Communication. Location: Greater New York City Area; Industry: Telecommunications ... Lisy Olivo. Supervisor at Cablevision ... Paulo Tomas. Manager - Social Media Support at Charter Communications...
Work Experience
Senior IVR Analyst
Manager Operations Support
Telecommunications
madonna zhgenti's Professional Milestones
- Senior IVR Analyst (2015-10-01~): Developing and implementing an efficient risk management system to optimize business operations.
- System Operations Analyst (2014-08-01~2015-10-01): Optimized system performance by analyzing data, improving efficiency and reducing downtime.
Education
Mba
1293840000-1420070400Skill
Broadband
Call Center
Telecommunications
Telephony
Voip
Wireless
Customer Experience
Cisco Technologies
Customer Retention
Ip
Networking
Avaya
Customer Satisfaction
Team Leadership
Vendor Management
Customer Service
Direct Sales
Managed Services
Call Centers
Mobile Devices
Sip
Team Building
Technical Support
Troubleshooting
Unified Communications
Contact Centers
Voice Over Ip
Internet Protocol
Certification
Colleagues
Anthony Hopkins
cloud infrastructure architecture | automate the world | owner of a2labs io coming soon!
Tina H.
advance engineering po sm technical sr manager at charter | certified safe 5 scrum master product owner product manager
Mike Smith
Product Owner
Lavon Dickey
Safety And Compliance Manager | Owner Operator
Jacob Miller
Small Business owner of a local restaurant in Erwin, Tn!
Other Named madonna zhgenti
Frequently asked questions
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We found 1 madonna zhgenti's phone numbers
madonna zhgenti's social media include: Linkedin,
madonna zhgenti works for Charter Communications
madonna zhgenti's role in Charter Communications is Senior IVR Analyst
madonna zhgenti works in the industry of Telecommunications
madonna zhgenti's colleagues are Anthony Hopkins,Tina H.,Mike Smith
madonna zhgenti's latest job experience is Senior IVR Analyst at Charter Communications
madonna zhgenti's latest education in Keller Graduate School of Management of DeVry University
