manoj yadav

OBJECTIVE To work in a stimulating and challenging milieu that would facilitate the maximum utilization and enhancing of my technical skills and expertise to deliver excellent services. TECHNICAL SKILLS Primary Skills: Basic Understandings of CRM Tools. Data Base: Oracle, Dot net. Operating Systems: Windows 98, XP, 2000, Vista. EXPERIENCE  Having 27 months of experience in Technical Support.  Managing & Monitoring Network & Coordinate with Vendor.  Proficient in handling escalated calls and providing level 2 Technical Support to end-users.  Provided the Remote support & Net meting support using following software Team Viewer, Remote Desktop.  Worked on Escalated cases with other vendors.  Good understanding in Analysis,Configuration, Customization, Integration, Small Coding, Testing, and Documentation.  Good knowledge of Operational Categories, Product Categories, and Assignment configuration, including interaction with Support Group.  Good knowledge of Service level Management.  Good customer presentation and project management skills.  Effective technical writing and documentation skills.  Available for 24*7 call/email/chat support.  Multi-tasking across L2 support and development projects. CERTIFICATIONS  Dot Net 4.0 Certified.  Testing Tools Certified. ACHIEVEMENTS  Awarded as fastest learner in the batch in Tech Mahindra.  2-Times Best performer of the month award in Tech Mahindra.  Awarded Maintainer of 100% SLA.