vincent Peña
Calabarzon, Philippines
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Vincent Pena is a highly experienced professional with 10.4 years of work experience. He started as a front line debt collector and later became a Team Lead on his 2nd year. He has received multiple awards for his top performing performance in the business and has been awarded twice for his top performing on the whole program. Currently, Vincent is working on the same field US collections, reporting to the department head and managing day-on-day operations with 7 collectors in the US. He has worked in various roles, including Assistant Manager, Customer Contact Center, and Team Lead in different organizations.
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Emails and Phone Numbers

@taskus.com
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About

Started as a Front line debt collector in my first job got promoted as a Team Lead on my 2nd year. Multiple awards given for Top Performing in our line of Business as a Lead and Awarded twice for Top performing on the whole program as a lead. Currently working on the same field Us collections directly reporting to our department head and working with her in managing day on day operations with 7 collectors including 2 on the US.

Work Experience

Harbour Drive, Palm Coast Ave, Pasay, Metro Manila, 1308, PH

Outsourcing and Offshoring Consulting

1199
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vincent Peña's Professional Milestones

  • Subject Matter Expert | Consumer Collections (2019-08-01~2020-05-01): Creating comprehensive consumer collection strategies to ensure customer satisfaction and customer satisfaction.
  • Team Lead (2020-08-01~2021-10-01): Motivated and motivated team members, resulting in increased productivity and a team performance increase.
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Education

Central Colleges of the Philippines
Central Colleges of the Philippines2009-2013