vishweshwar sharma

20+ years of qualitative experience with the Business Process Management/outsourcing industry with hands-on experience of business-critical activities such as transition, training, capacity planning, manpower scheduling, quality optimization, change management, budget formulation, automation opportunities scoping & business transformation etc. With people first philosophy and their development at the core, I Am motivated by customer satisfaction, challenged by managing complex multi-cultural teams and over-achieving results. Experienced in collaborating with various divisions within the organization to accomplish corporate strategies & goals successfully, implement company policies, standards and process changes at various levels to optimize operations and improve cost effectiveness resulting in improved EBITDA Proven results in delivery of high-quality services to support customer's business needs & achieving continued high customer satisfaction from all operational users for services. A turnaround expert with strong execution expertise with proven great results across industries with varied roles in Consulting, Shared Services, Business improvements and Customer Operations Led large scale diverse teams of ~ 600 based in different geographies for multiple industries such as Travel (Business & Commercial) , BFSI, Entertainment & Broadcasting, Retail etc. Hands on experience of contract negotiations, and green field transitions