System Support Specialist@ Vodacom
City of Johannesburg, Gauteng, South Africa
vuyokazi madikazi
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University of Pretoria/Universiteit van Pretoria
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FlashIntel GPTvuyokazi madikazi is a highly experienced professional with 14.6 years of work experience in the Messaging space, specifically in Multimedia Message Service, Fusion, and Vodamail products. Based in Johannesburg, South Africa, he has a strong background in fault resolution, escalated to suppliers, capacity monitoring, system and service configuration, change management, site maintenance, traffic statistics reporting, and fault finding with third-party customers. He has worked at Vodacom in various roles, including System Support Specialist, Senior Technical Officer, and Technical Officer, showcasing his expertise in customer service and technical management.
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About
I have vast experience in the Messaging space, specifically Multimedia Message Service, Fusion and Vodamail products. My responsibilities range from dealing with one subscriber faults to WASP (Wireless Application Service Provider) faults. I do fault resolution and escalate to suppliers if not resolved in house. Capacity monitoring and optimization. System and service configuration Change Management to make sure there is always reference to all service affecting changes Site maintenance and visitation Traffic statistics reporting Fault finding with third party customers
...See MoreWork Experience
System Support Specialist
Senior Technical Officer
Technical Officer
Telecommunications
vuyokazi madikazi's Professional Milestones
- Senior Technical Officer (2010-01-01~): Implementing and maintaining cutting-edge technologies to elevate product performance and drive product development.
- System Support Specialist (2011-04-01~): Provided seamless technical support to ensure high-quality systems support and maintain a high level of customer satisfaction.
Education
Technology Management
2013-2014Skill
Gsm
Umts
Telecommunications
Certification
Colleagues
Yonela Skweyiya
Product Owner Vodacom
Faheem De Kock
professional scrum master psm1 - professional scrum product owner pspo1
Fouad Sayed
senior portfolio manager digital ops support for online commercial and enterprise customers ecommerce support nps & tnps spoc repeat squad and network nps closed loop manager product owner for detailed data usage
Moloi Pefole
Marketing Officer | Owner
David Mekoa
senior specialist digital product product owner at vodacom
Other Named vuyokazi madikazi
Frequently asked questions
We found 1 vuyokazi madikazi's email addresses
vuyokazi madikazi works for Vodacom
vuyokazi madikazi's role in Vodacom is System Support Specialist
vuyokazi madikazi works in the industry of Telecommunications
vuyokazi madikazi's colleagues are Yonela Skweyiya,Faheem De Kock,Fouad Sayed
vuyokazi madikazi's latest job experience is System Support Specialist at Vodacom
vuyokazi madikazi's latest education in University of Pretoria/Universiteit van Pretoria
