Gopal Jaiswal
Team Management | People Management | Performance Management | Stress Management | System Management | Operations Management@ Sitel Group
Gurgaon, Haryana, India
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Gopal Jaiswal is a dynamic leader with 14 years of experience in improving operations management, customer support, and sales. He has a strong background in client interaction, management, and customer experience through data analysis using various tools such as Variance Base Management, Skill Knowledge Enhancement Plan, and SMART action plan. Gopal has a track record of meeting client metrics and has worked at Sitel Group in Miami, Florida. He is skilled in managing teams, people management, performance management, SLA management, client daily interaction goals, and running project management.
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Emails and Phone Numbers

@sitel.com
@live.com
+1 615301****
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About

A dynamic leader with +14 years of experience in improving operations management, customer support, and Sales, with Client interaction, Management and customer experience through data analysis using: • Variance Base Management tool • Skill Knowledge Enhancement Plan • SMART action plan CMSR Migration IT support WFH Management Specialist Also, gained expertise in maintaining track record for meeting Client Metric Success Rate.

Work Experience

600 Brickell Avenue, Suite 3200, Miami, FL, 33131, US

Outsourcing and Offshoring Consulting

51242
Phone
+1 8669574835
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Gopal Jaiswal's Professional Milestones

  • Team Manager: Implementing effective strategies to optimize team productivity and streamline operations.
  • Customer Service Team Lead (2007-05-01~): Streamlined operational processes, improving efficiency and enhancing customer satisfaction.
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Education

IEC UNIVERSITY
IEC UNIVERSITY