Risk Operations | Change Management | Process Improvement | Project Management | Customer Centric | Financial Services@ PayPal
Mexico
Isabella Peña
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Escuela Bancaria y Comercial
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Tell me more about Isabella Peña?
FlashIntel GPTIsabella Pena is a highly experienced professional with 12.8 years of work experience. Based in Mexico, she is dedicated to process innovation, waste and inefficiency, and change management. Isabella is skilled in preparing people for change and managing projects. She is known for creating new processes with a customer focus mindset and focuses on customer-facing and internal processes. Isabella has worked in various roles, including Risk Operations Supervisor at PayPal and Buisness Analyst/Project Manager at Western Union. She has also gained experience in human resources, academic tutoring, and social networks management.
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About
Ever since I can remember my favorite thing to do has always been doing something new or changing the way I do something. Now I dedicate myself to process innovation, I find waste and inefficiency in proceses and change them! I prepare people for said change and manage the project needed for it. I also create completely new processes, always with a customer focus mindset. I work with customer facing and internal processes primarily in the Customer Care world.
Work Experience
Risk Operations | Change Management | Process Improvement | Project Management | Customer Centric | Financial Services
Risk Operations Supervisor
Software Development
Isabella Peña's Professional Milestones
- Business Analyst | Project Manager (2015-12-01~2017-01-01): Successfully executed complex projects, meeting deadlines and exceeding client expectations.
- Risk Operations Supervisor (2022-07-01~): Developed and implemented comprehensive risk prevention strategies, highlighting organizational resilience and preventive measures.
Education
Transformational Leadership
2018-2018Certification
Colleagues
Angie Smith
owner at quality_goods_4everyone
Amanda Galisi
Product Owner | Customer Experience
Jenni Vahter Real
Risk Intelligence Automation | Scrum Master | Product Owner
Michael Norman
IVR Product Owner at PayPal
collen payton
Owner
Other Named Isabella Peña
Frequently asked questions
We found 3 Isabella Peña's phone numbers
Isabella Peña's social media include: Linkedin,
Isabella Peña works for PayPal
Isabella Peña's role in PayPal is Risk Operations | Change Management | Process Improvement | Project Management | Customer Centric | Financial Services
Isabella Peña works in the industry of Software Development
Isabella Peña's colleagues are Angie Smith,Amanda Galisi,Jenni Vahter Real
Isabella Peña's latest job experience is Risk Operations | Change Management | Process Improvement | Project Management | Customer Centric | Financial Services at PayPal
Isabella Peña's latest education in Escuela Bancaria y Comercial
