operations manager at softwareone@ SoftwareOne Ireland
Ireland
Marta Keenan
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Jagiellonian University
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Tell me more about Marta Keenan?
FlashIntel GPTMarta Keenan is an experienced professional with 11.8 years of work experience. She has a strong skill set in Microsoft Office, SLA, BPO, performance management, workforce management, service delivery, outsourcing, customer satisfaction, contact centers, customer experience, call center, and shared services. Based in Ireland, Marta has worked in various roles, including Operations Manager at SoftwareOne Ireland and Order Management Analyst at Synopsys Inc. She has also worked as a Deal Desk Analyst and SME at Ngvl (mpsa) Team. Marta's expertise lies in liaising with Microsoft program managers and process owners, focusing on issues and ensuring global customer satisfaction.
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About
Liaising with Microsoft program managers and process owners regarding issues ... Involved in pre-validation team providing a service to increase global ... time as the EMEA Program Manager for MPSA / NGVL at Microsoft European Operations Centre. ... Enterprise Transaction specialist / SME - Arvato - Microsoft Ireland...
Work Experience
operations manager at softwareone
IT Services and IT Consulting
Marta Keenan's Professional Milestones
- Order Management Analyst (2018-06-01~2018-11-01): Implementing streamlined order management processes to optimize efficiency and accuracy.
- operations manager at softwareone (2018-11-01~): Streamlined operational processes, reducing costs and optimizing efficiency across departments.
Education
Japanese Studies,
Masters
1009843200-1199145600Skill
Microsoft Office
Sla
Bpo
Performance Management
Workforce Management
Service Delivery
Outsourcing
Customer Satisfaction
Contact Centers
Customer Experience
Call Center
Shared Services
Certification
Colleagues
Barry Russell
helping enterprise organisations overcome their business challenges and deliver real measurable value to their shareholders
Debora Menezes Borges
Development Tech Lead
Bronwen Elizabeth O'Kelly
Software Consultant | Cloud Consultant
David Quirke
Senior Sales Operations Team Lead
Barry Russell
helping enterprise organisations overcome their business challenges and deliver real measurable value to their shareholders
Other Named Marta Keenan
Frequently asked questions
We found 3 Marta Keenan's email addresses
Marta Keenan works for SoftwareOne Ireland
Marta Keenan's role in SoftwareOne Ireland is operations manager at softwareone
Marta Keenan works in the industry of IT Services and IT Consulting
Marta Keenan's colleagues are Barry Russell,Debora Menezes Borges,Bronwen Elizabeth O'Kelly
Marta Keenan's latest job experience is operations manager at softwareone at SoftwareOne Ireland
Marta Keenan's latest education in Jagiellonian University
