Stephen Bartholomew

I am a versatile, customer-focused senior manager and team leader in business analysis with over 15 years of hands-on expertise in the Financial Services sector. I am known as an expert in connecting the dots – between business requirements and company capabilities, staff competencies and project priorities and scope, and potential pitfalls and risk mitigation strategies. A leader with exceptional communication and relationship management skills, I strive for excellence from my team by developing confidence, encouraging innovation and the delivery of exceptional results.Highlights include:● Managing a top-notch team of 16+ Business Analysts committed to exceeding expectations in terms of service quality and customer satisfaction.● Facilitating the launch of John Hancock Enterprise product by guiding the definition of methodology, integration of third-party technical solutions, and collaborating with key stakeholders to define the core recordkeeping functions for this $50+M program● Delivering comprehensive business requirements and business impact assessments that were instrumental for the success of numerous turnkey projects, including Online Withdrawals (budget - $5M), Online Loans (budget - $2.5M), Contact Management (affected 60,000 clients).